Privacy Policy

Account & contact data: name, mobile number, email address, and profile details you provide when you register or update your profile.

Booking data: package selected, date and time, booking mode (shared/private), guest counts, extras, booking reference, and payment status.

Identity proof: where required for an experience, government ID type and uploaded document (for example Aadhaar, passport, driving licence, or voter ID), along with your consent to process it.

Technical data: IP address, device/browser type, approximate location derived from IP, cookies, and usage logs that help us operate and secure the site.

Communications: messages you send us via email, WhatsApp, phone, or in-app forms, and booking-related notifications we send you.

To create and manage your account and authenticate you.

To process bookings, payments, confirmations, reminders, and support requests.

To verify identity and meet safety or regulatory requirements for certain experiences.

To send transactional messages (booking status, payment receipts, schedule changes) by email, SMS, or WhatsApp.

To improve our website, prevent fraud, and comply with legal obligations.

With your permission, to send promotional offers about experiences and packages. You can opt out of marketing at any time.

We process data to perform a contract with you (your booking), to meet legal duties, for legitimate interests such as security and service improvement, and where you give consent (for example ID upload or marketing).

You may withdraw marketing or ID-processing consent where applicable by contacting tickyourtour@gmail.com. Withdrawal does not affect processing already completed lawfully.

Online payments are processed by third-party payment gateways (such as Stripe or other enabled providers). Card, UPI, and wallet details are handled by those providers under PCI-DSS standards.

We do not store full card numbers or CVV on our servers. We may retain payment status, amount, currency, and gateway reference IDs needed for booking records and refunds.

We share data only as needed with: payment gateways; cloud hosting and storage providers; messaging providers (email/SMS/WhatsApp); experience operators or crew who need guest lists for the booked activity; and professional advisors or authorities when required by law.

We do not sell your personal information.

If you leave our website via a third-party link, their privacy policy applies.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used.

You can control cookies through your browser settings. Disabling cookies may limit some features (such as staying logged in).

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Booking and account records are retained as long as needed to provide the Services, handle disputes, and meet tax or legal requirements. Identity documents are retained only as long as necessary for the booking and compliance, then deleted or archived securely.

No method of transmission over the internet is 100% secure; please use strong passwords and protect your login device.

Our booking account is intended for adults. Minors may appear as guests on a booking made by a parent or guardian. We do not knowingly collect personal data from children for marketing purposes.

Subject to applicable law, you may request access, correction, update, or deletion of your personal information, or raise a privacy complaint.

Contact our Privacy / Grievance contact at tickyourtour@gmail.com or by post at: Door No: 18, 1st floor, A R St, Janaki Nagar, Alwartirunagar, Valasaravakkam, Chennai, Greater Chennai, Tamil Nadu 600087.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the Services after changes means you accept the updated policy.

Last updated: August 2026.