Cancellation & Refund
Customer cancellations attract a 50% cancellation fee.
If you cancel your booking, a 50% cancellation fee applies on the total booking value. The remaining 50% is refunded to your original payment method.
This Cancellation & Refund Policy applies to bookings made on the Tick Your Tour website for experiences such as boat sails, cruises, and related leisure packages. Please read it carefully before you pay.
1. Scope
This policy covers customer-initiated cancellations, no-shows, and refunds for confirmed online bookings.
It does not apply to physical product returns or shipping — we sell experiences/services, not goods that are shipped.
2. Customer cancellation — 50% fee
If you cancel a confirmed booking for any reason, a cancellation fee of 50% of the total booking value (grand total including applicable taxes) will be charged.
The remaining 50% will be refunded to the original payment method, subject to payment-gateway timelines.
Example: If your booking total is ₹10,000 and you cancel, ₹5,000 is retained as the cancellation fee and ₹5,000 is refunded (minus any non-refundable gateway charges if applicable).
3. How to cancel
Email tickyourtour@gmail.com or contact us via the phone / WhatsApp numbers on our Contact Us page with your booking reference, registered mobile/email, and experience date.
Cancellation is effective when we confirm it in writing (email or WhatsApp).
Same-day cancellations and cancellations after the experience start time may be treated as no-shows (see below).
4. No-show
If you or your guests do not arrive for the scheduled experience without a confirmed cancellation, the booking is treated as a no-show.
No-shows are non-refundable.
5. Partial payment / balance due
If you paid only an advance (for example 50% at checkout), the cancellation fee of 50% of the full booking value still applies.
If the amount already paid is less than or equal to the cancellation fee, no refund is due and any unpaid balance of the fee may be waived at our discretion.
If you paid in full, we refund 50% after deducting the cancellation fee as described above.
6. Cancellation by Tick Your Tour
If we cancel your experience due to weather, safety, vessel issues, regulatory restrictions, or other operational reasons, you will be offered either:
• a free reschedule to another available slot, or
• a full refund of the amount paid for that booking.
We are not responsible for your incidental costs (travel, hotel, etc.) arising from such cancellations.
7. Refund timeline
Approved refunds are initiated within 7–10 business days after cancellation is confirmed.
Banks and payment gateways may take additional time (often 5–10 business days) to credit your account.
Refunds are processed only to the original payment method used at checkout.
8. Non-refundable items
Payment gateway convenience fees (if any were charged separately) may be non-refundable as per the gateway.
Add-ons or third-party tickets purchased under separate supplier rules may follow that supplier’s policy when clearly disclosed at booking.
9. Rescheduling
You may request a date/time change subject to availability. Approved reschedules may avoid the 50% cancellation fee if completed before the original experience and confirmed by us in writing.
We may refuse reschedule requests made at short notice when slots or vessels cannot be reassigned.
10. Contact for refunds
Refund / cancellation desk: tickyourtour@gmail.com
Address: Door No: 18, 1st floor, A R St, Janaki Nagar, Alwartirunagar, Valasaravakkam, Chennai, Greater Chennai, Tamil Nadu 600087.
Also see our Terms & Conditions and Privacy Policy linked in the website footer.
Last updated: August 2026.